Refund policy

At NextSteps, we want you to feel confident with every purchase. If you are not completely satisfied with your order, we offer a 14-day return and refund policy starting from the date your item is delivered.

Eligibility for Returns

To qualify for a return, items must:

Be unworn and unused
Be returned in original condition
Include original tags and packaging
Be accompanied by proof of purchase or receipt

Returns requested outside of the 14-day return window may not be accepted.

How to Request a Return

To initiate a return, please contact us at info@nextstepspr.com before sending any item back.

Items returned without prior authorization may not be accepted.

If your request is approved, we will provide detailed instructions regarding the return process and shipping information.

Free Shipping

NextSteps offers free shipping on all orders. No additional shipping fees are applied during checkout.

Damaged or Incorrect Items

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately at info@nextstepspr.com so we can evaluate the issue and assist you accordingly.

Size Exchanges

We accept size exchanges based on product availability. Exchange requests must be submitted within 14 days after delivery.

All exchange items must remain unworn, unused, and include original packaging and tags.

Refunds

If you decide not to keep your item, you may request a refund within 14 days of delivery, provided the item remains in its original condition.

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

Approved refunds are issued to the original payment method within approximately 5–10 business days. Please note that financial institutions and credit card providers may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at info@nextstepspr.com.

Non-Returnable Items

The following items are not eligible for returns, refunds, or exchanges:

Items that have been worn, used, washed, altered, or damaged
Products returned without original packaging or tags
Gift cards
Final sale items
Products marked as non-returnable

Shipping Time

Orders are typically delivered within 10 to 12 business days after processing. Delivery times may vary depending on destination, carrier conditions, holidays, and seasonal demand.

In many cases, orders may arrive sooner than the estimated timeframe.